VylioWeb edition published October 18, 2026. The legal text below mirrors the current app.
Effective date: April 27, 2026
This Policy regulates the refund, guarantee and replacement conditions applicable to services requested through the Vylio mobile application.
This document applies exclusively to the use of the Vylio mobile application. The conditions, prices, payment methods, Vios system and features described may differ from the services offered directly on the operator website.
Responsible entity: INFLUCHEAP CHILE SpA Tax ID: 77.820.145-3 Address: Santiago, Metropolitan Region, Chile Email: influcheap@gmail.com
1. General guarantee
Services offered in the Vylio app may include a replacement or refill guarantee when stated in the service details. If a 30-day guarantee is shown, the user may request review within that period, subject to the conditions of this Policy.
2. User responsibility before confirming an order
Before confirming an order, the user must verify the selected social network, service, quantity, username, profile, link, post, video, channel or target, account visibility, order cost and discount applied if any. The user is responsible for providing correct and complete information.
3. Cases where refund or replacement may not apply
Refunds, replacements or guarantees may be denied when the issue is caused by an incorrect username or link, private account, changed username, deleted content, restricted account, user modification of the target, platform updates, third-party limitations, correctly processed orders, failure to follow instructions, abuse, fraud, manipulation or misuse.
4. Gradual delivery and processed status
Some services may be delivered gradually. A delay does not automatically mean that the order failed. When an order is marked as "Processed," it means that Vylio has processed the order operationally or submitted it for execution. Depending on the service, the visible result may continue to appear gradually.
5. How to request support
The user may request support through the app support section, the "I need help with this order" option, email support. The user should provide account email, order ID if available, social network, service, username or link, description of the issue and screenshots if useful.
6. Contact
influcheap@gmail.com
This publication does not limit applicable consumer rights or Google Play refund procedures.